30 days to love it or we’ll take it back
Try it out. Ride it around. If it doesn’t feel right within 30 days, we’ll take it back or help you swap it for something that does. No stress, no hassle.
See the detailsTrek Bicycle Melbourne Galleria | Trek Bicycle Melbourne Galleria
Included with every bike
Free Level 1 service package
Bring your bike in within the first 12 months of ownership and your first tune-up’s on us. We’ll adjust your brakes and gears, inflate your tires, and make sure your bike’s riding just as smooth as day one.
Free Ride Line support
Got a flat mid-ride? Weird clicking sound? Call or text Ride Line through the Ride Club app. Real Trek people are ready to offer free assistance, wherever you are.
Download RIde ClubAlways 5-star hospitality
Walk into a Trek shop and you’ll feel it. We’re here to help, not to hassle. Whether you’re buying a bike or just popping in with a question, you’ll get friendly, expert support every time.
Google reviews
Our bio
Trek Bicycle Melbourne Galleria has merged with Trek Bicycle QV. Stop by and visit the team at our QV location. We can’t wait to ride with you!
Bike repair and service made simple
Regular bicycle maintenance is key to keeping your trusty steed running smoothly ride after ride. That's why we offer 24-hour service turnaround on bikes of any brand* – no appointment needed. Stop by today and our expert in-store technicians will have your ride rolling like new in no time at all.
*Excludes certain e-bike models. Call or visit your local retailer for more information.
Here’s how we’ll do it:
Listen
We want to know about your concerns, learn about your riding habits and understand your goals. That way, we can provide exactly what you need to get the most out of your bike.
Inspect
One of our service advisers will put your bike in the stand and run it through our professional inspection process. They’ll describe what they’re noticing and address any concerns.
Recommend
From there, we'll discuss how we can get your bike back up to speed with a service package, on-the-spot adjustments or replacement parts. We’ll also create an itemised receipt to make sure you’re comfortable with repair costs before we get to work.
Get to fixin’
Leave your bike with us, and we'll do the rest! You'll receive an email and/or text when your repairs have been completed, and we'll be sure to give you a call if anything pops up along the way. Plus, if our turnaround time exceeds 24 hours, we'll set you up with a complimentary demo bike.
Love it or we’ll take it back
If you’re not 100% happy with your purchase, bring it back within 30 days for a refund or exchange.
Low Price Guarantee
We’ll match any price for products we carry in-store or on trekbikes.com.
24-hour service for all makes and models
Our skilled technicians will service your bike within 24 hours, or we’ll give you a loaner for free.
Your new favourite bike shop
From first-time riders of every age to the seriously addicted, we’re here to help!