Trek Bicycle UK

Our customer promise

Love it or we’ll take it back

If you’re not 100% happy with your purchase, bring it back within 30 days for a refund or exchange.

Low price guarantee

Find a lower price on an identical product at a local authorized Trek retailer’s store or website? We’ll honor it! See store for details.

24-hour service on all makes and models

Our skilled technicians will service your bike within 24 hours, or we’ll give you a loaner for free.

Your new favourite bike shop

From first-time riders of every age to the seriously addicted, we’re here to help!

Customer experiences

“Great customer service experience. I took my bike in for a free check and found the staff to be very friendly and knowledgeable. I was talked through what level of service was needed and which parts were required. A new wheel was ordered in and they kindly fitted a spare loan wheel, which really helped me out as I had a bike trip in a few days. I will return for a full service soon - thanks Hayden and the team!”

“This is such a fantastic store. The service and knowledge is second to none. Knowledgeable, adaptable and able to accommodate anyone. I’ve been in some stores from time to time with an air of snobbery about them. Not Trek Wilmslow. Friendly and welcoming to ALL levels of cyclists. Highly recommended!”

“Yet again Fox Valley Trek excel. Nothing is too much bother for these guys. New bike ready to roll and quickly adjusted to my wife's needs. Quick turnaround for our two Powerflys, given their first year service. Many thanks guys you are awesome.”

“Speedy professional service on my CX bike today, which came back very clean from the in-store bike wash. Also needed some MTB shoes last minute as my old ones were falling apart. The really helpful staff members listened and advised about the best ones for me. Very impressed with Trek Bicycle Bicester so far!”