Listen
We want to know about your concerns, learn about your riding habits and understand your goals. That way, we can provide exactly what you need to get the most out of your bike.
Bike repair and service made simple
We offer 24-hour service turnaround on bikes of any brand* – no appointment needed. Pop into one of our bike service centres today, and our expert in-store technicians will have your ride rolling like new in no time at all.
*Excludes certain e-bike models. Call or visit your local retailer for more information.
Here’s how we’ll do it:
Inspect
One of our service advisers will put your bike in the stand and run it through our professional inspection process. They’ll describe what they’re noticing and address any concerns.
Recommend
From there, we'll discuss how we can get your bike back up to speed with a service package, on-the-spot adjustments or replacement parts. We’ll also create an itemised receipt to make sure you’re comfortable with repair costs before we get to work.
Get to fixin’
Leave your bike with us, and we’ll handle the rest within 24 hours! You'll receive an email and/or text when your repairs have been completed, and we'll be sure to give you a call if anything pops up along the way. Plus, if our turnaround time exceeds 24 hours, we'll set you up with a complimentary demo bike.
Service reviews from riders like you
Great service. Got a tune up recently which included a full breakdown of the bike for washing, reassembly and a few new parts. I shopped around before getting this done, and Trek was the most reasonably priced. While other shops were estimating weeks to complete service, Trek estimated max three days. They had it done in less than 24 hours, with the bike looking and feeling like new.
– Zacariah O.
I have bike shops closer to me, but it's worth the 40-minute drive for the service I receive. Repairs are done properly, the employees are honest and the prices are affordable. Most recently, I had my bike in for a damaged wheel, and Chris turned the entire bike around in about 36 hours. The wheel was replaced, and they even threw in complimentary checks/adjustments on my brakes, headset, chain, etc. I'm so thankful I came to Trek! Bike is good as new!
– Alec M.
I've received amazing service both times that I've visited. It didn't even matter that the part I was searching for retailed for a low price. The front desk and service staff treated me the same as if I was purchasing a top-of-the-line bike. I'll always go there for parts, service and inspiration because the team is really top notch.
– G.Z.
Our service packages save you money
After all the miles you’ve been putting in, your bike deserves some love. Regular bicycle maintenance is key to keeping your ride in tip-top shape and avoiding costly issues in the future. When you buy one of our service packages, our mechanics will provide the same services that keep our Tour de France riders flying up and down the Pyrenees: wash, lube, adjust, align, inspect and more.
Not sure which service package is right for you? Bring your ride to one of our bike service centre and our friendly staff will be happy to help.
Level One:
The scrub down
Recommended for every 25+ hours of riding
– Align and adjust brakes
– Tune and adjust shifting
– Torque all fasteners
Level Two:
The deep clean
Recommended for every 50+ hours of riding
– Includes all Level One services
– Deep clean drivetrain
– Lateral and vertical wheel true
– Inspect bottom bracket
– Clean and polish bike
Level Three:
The strip down
Recommended for every 100+ hours of riding
– Includes all Level One and Level Two services
– Disassemble and deep clean all parts
– New cables, housing and bearing systems*
– Advanced wheel true
– Replace front and rear suspension wipers, seals and oil**
*Cost of replacement parts not included in package price.
**Pricing may vary for bikes with suspension. Stop in for an estimate.
Additional e-bike services
Our service packages are electric-bike-compatible! You can have the same work done on your e-bike as any non-electric bike. However, we do offer a few additional add-on services for Trek e-bikes that cater specifically to their e-systems.*
Add-on e-bike service
– Software update
– Removal and installation of a new battery or motor
Not sure what your e-bike needs? Give your local retailer a call or visit to learn more about their e-bike service offerings.
*Excludes certain e-bike models. Call or visit your local retailer for more information.