Limited Warranty

Trek/Bontrager/Electra/Diamant Limited Warranty

We've Got You Covered
We provide a warranty against defects in materials and workmanship for all original equipment and aftermarket products, as specified below.

First Things First
Contact an authorised retailer or distributor to initiate a warranty claim. Proof of purchase is required. Click here to find a retailer near you.

Lifetime
Frame sets (frame and rigid fork), main frame and full suspension swing arms for the lifetime of the original owner
Bontrager wheels with carbon rims

2 Years
Clothing
Parts and accessories
Rear suspension linkage components, including bearings, rocker link and accompanying hardware and components
Bontrager wheels with alloy rims
Paint and transfers

Subsequent Ownership
Subsequent owners (second or later) are entitled to a 3-year warranty from the date of purchase from the retailer on the Trek frame and Trek fork. This does not include items such as wheels, suspension forks, drive train components etc. Proof of original purchase is required.

This Warranty Does Not Cover
Normal wear and tear
Improper assembly
Corrosion
Improper maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect
Labour charges for part replacement or changeover
Non-proprietary products (any other original part or component) covered by the original manufacturer’s warranty
Cosmetic scratches or non-structural blemishes on Bontrager carbon rims or wheels

This warranty applies to:
• All model year 2020 and newer bicycles
• Parts and accessories purchased after 1 August 2019.

Any products not specifically included above are omitted, but may be included in the 2012-2019 Trek Care Limited Warranty. Click here for details.

This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item at the manufacturer’s discretion. This warranty extends from the original date of purchase. Trek and Electra are not responsible for incidental or consequential damages unless prohibited by local laws. Claims made outside the country of original purchase may be subject to fees and additional restrictions. Warranty duration and detail may vary by country. The English version of the warranty shall prevail.

Trek Carbon Care
Sometimes accidents happen. We know how much you love your Trek bike, and understand the burden of having to replace a non-warranty damaged bike frame or part. That's why we provide the Trek Carbon Care Programme. This programme can be used to obtain a discount on a replacement frame or component in the case of non-warranty damage.

Contact your local authorised retailer or distributor to get started.

Trek Care/Bontrager Limited Warranty 2012-2019

Contact an authorised Trek retailer or distributor to initiate a warranty claim. Proof of purchase is required. To find a retailer near you, click here  

Lifetime
Frames for the lifetime of the original owner (see exceptions below)

5 years
Swing arms on all full suspension bicycles (except the Session, Scratch and Slash swing arms)

3 years
Session, Scratch, Slash and Ticket aluminium frames and swing arms

2 years
Brakes, baskets, computers, mudguards, handlebars, locks, pumps, rear racks, repair stands, rigid forks, saddles, seat posts, stems, tools, water bottle cages and wheels.
Session and Slash carbon frames and swing arms
All rear suspension linkage components, including bearings, rocker link and hardware
electric bike motor, controller and battery pack (2 years or 600 charges, whichever comes first)
All original Bontrager forks, parts and components (except consumables such as tyres and tubes)

1 year
Clothing, bags, bar tape, gloves, grips, helmets, lights (excluding bulbs and batteries), rims, shoes, tyres and tubes.
Paint and transfers

 

THIS WARRANTY DOES NOT COVER:
Normal wear and tear
Improper assembly
Improper follow-up maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect
Labour charges for part replacement or changeover
Bikes used for commercial activities, including those in rental, demo or security fleets

This warranty applies to 2012-2019 model bicycles and covers only Trek and Bontrager branded products. Any other original part or component shall be covered by the stated warranty of the original manufacturer. Any products not specifically included above are hereby omitted.

For a 2011 or older model bicycle, please consult your owner's manual or contact us or an authorised dealer for the applicable warranty.

This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, is offered only to the original retail purchaser and is not transferable. This warranty applies only to Trek bicycles purchased through an authorised dealer or distributor. Trek Bicycle Corporation is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any claim against this warranty must be made through an authorised dealer or distributor. Proof of purchase is required. A bicycle must be registered with Trek Bicycle Corporation before a warranty claim may be processed. Claims made outside the country of purchase may be subject to fees and additional restrictions. Warranty duration and detail may differ by frame type and/or by country. This warranty gives you specific legal rights, and those rights may vary from place to place. This warranty does not affect your statutory rights. The English version of the warranty shall prevail.

For products purchased before 2012, please contact us directly for warranty coverage.