We'll take care of you
Trek and Bontrager goods are covered by warranty policies and return programmes that ensure you can buy with confidence and enjoy your purchase to the fullest.
Warrantied for Life
Each Trek carries a simple promise: We’ll take care of you and do what's right. We build our bikes to last, subjecting them to brutal punishment in the world's toughest test lab. And we back every bike with the best lifetime warranty in the business, all the way back to our very first frames built in 1976.
See the warranty policyTrek Care
We've got you covered. Every new Trek bicycle comes with the industry's best warranty and loyalty programme: Trek Care. Absolutely free, once your Trek Bicycle is registered, Trek Bicycle Corporation provides each original retail purchaser of a Trek bicycle an amazing warranty against defects in materials and workmanship. It's our way of standing behind the bikes we make.
Learn moreRegister your bike
To qualify for Trek Care, you must register your bike. Registration is a quick and easy way to protect yourself and your new bicycle. Keeping a record of your bike can prove invaluable if your bike is ever lost or stolen. It's also the best way to guarantee that we can contact you if we have any technical updates or other important product information that you need to know. And no, your information is never shared.
Learn more30-Day Unconditional Guarantee
If for any reason you're not satisfied with a Bontrager or Trek aftermarket purchase, return the item, along with the original sales receipt, to the original place of purchase within 30 days for an exchange or refund. Think of it as a 30-day test ride.
Learn moreCrash Replacement
Every Bontrager helmet comes with Crash Replacement. If your helmet is impacted within the first year of ownership, Bontrager will replace it at no charge. Send the helmet, postage pre-paid, with a copy of your receipt and a description of the accident. We will send you a new helmet upon receipt of your crashed helmet.
Learn moreCarbon Care
We want you riding your bike as much and as safely as you can, so we make it easy to replace a damaged carbon frame or part through Trek Carbon Care. Carbon Care is a programme exclusive to Trek owners that offers riders significant discounts on replacements for damaged carbon fibre frames, forks and parts. Visit your authorised Trek retailer to get started.
Learn moreWheels warrantied for life
Every set of Bontrager carbon wheels comes with a lifetime warranty against defects. Plus, they're backed by the Carbon Care Wheel Loyalty Programme, which offers free replacement or repair to the original owner for wheels that sustain damage within the first two years of ownership (and deeply discounted replacement regardless of the date of purchase).
Learn moreNeed to submit a warranty claim? We're here to help!
Trek and Bontrager goods purchased online and at authorised retailers are warrantied against manufacturer and material defect. Please carefully review the terms of the warranty below. We will be happy to work with you to find a solution and get you riding again!
See the warranty policyWhat you need to know to submit a warranty claim:
• All claims must be submitted by an authorised Trek retailer. You can find your nearest Trek shop by using the store locator here: https://www.trekbikes.com/nz/en_NZ/store-finder/
• Please bring with you the product that is needing to be warrantied and your original proof of purchase!
• For further questions, please contact our Customer Care Team on 0800 873569.