What if I have questions that aren't answered here and want to speak with a real human?
Call or email our Project One Concierge Service and we'll be here to help you in any way we can:
- [email protected]
- 1-800-873-5669
FAQ
Call or email our Project One Concierge Service and we'll be here to help you in any way we can:
Current perks for Project One Owners Club include:
Sign up! You will need a valid Project One serial number (found under your bike, at the bottom bracket), an email address, and a mailing address in the United States or Canada
Yes! Your retailer can sign you up when your new Project One bike is delivered
Expect two to three weeks for your welcome kit to arrive after you are signed up.
Either party will be available to help you out with a variety of questions. Trek’s Concierge Support is here to help you between 9am-5pm CST. Your local retailer’s hours may vary throughout the season. If you have any questions about Trek products or programs, feel free to give us a call, likewise your local Trek retailer is there to support you with all of your Trek needs, including servicing your bikes and any instant gratification purchases.
We are happy to help you with any or all questions including:
Give Concierge Support a ring, and we'll take care of you.
Membership last for two years after you are signed up.
Yes, this will allow you to extend your membership for another two years, plus, you'll receive a new gift.
Memberships are non-transferrable and only available to the original owner.
The Project One Owners Club is an all-new program as of July 2024. Currently, only customers who purchased their Project One bike after July 2, 2024 will receive an invitation and are eligible to join.
You bet! As a Project One Owners Club member, we'll provide you with a private, Project One members-only tour. Contact Concierge Service to get yours booked!
You sure do! Reach out to our Concierge Service or the Mansion Hill Inn to receive the Trek Family and Friends rate of $150 per night and receive an exclusive upgrade.
Absolutely! Give Concierge Service a ring to receive your complimentary upgrade package with Trek Travel trips including suite upgrade, bike upgrade, and travel services with Santa Barbara Travel. *All services and items are subject to availability.
Not at this time — but stay tuned!
Yes. Members of the Project One Owners Club have access to exclusive Project One items including luxury floor pumps and premium torque wrenches, only available for purchase by members.
As of now, the Project One Owners Club is only available in United States and Canada.