Rail with smart system FAQ

What is different about the frame compared to previous versions?

Alloy Rail frames have updated motor mounting to accommodate the Bosch smart system Performance Line CX motor. See service manual for details. All other awesome features like RIB, ABP, and 85nm of torque remain. All carbon Rail frames have Bosch smart system motors as well as:

-Slash-inspired geometry – 64.5-degree head angle and longer reach
-Bigger 1.8" head tube and 34.9mm seat tube
-Capacity for larger 750 watt-hour battery
-A NEW top tube integrated Bosch System Controller and wireless Mini Remote

Are alloy frames compatible with the System Controller?

No. The System Controller requires a pocket in the top tube. Only the carbon frames have this and there is no other way to mount the System Controller.

Are the alloy frames compatible with the 750Wh smart system battery?

No. We have limitations with alloy that we don’t have with carbon that prevent the use of the longer 750wh battery with the Removable Integrated Battery, which is a feature that’s more useful to most riders.

Are the carbon frames that come with 750Wh batteries compatible with the new smaller BESAccessories batteries?

No. We don’t have battery spacers to allow the carbon frames to use smaller batteries than the stock 750Wh battery. One exception is the size S in carbon bikes comes with and is only compatible with the 650Wh battery due to reach and standover constraints.

Do any frame sizes feature curved top tubes for lower standover?

Size S in both carbon and alloy have very slight curves in the top tube. Size S carbon models come with 625wh batteries as there is not enough room in the downtube for the bigger 750wh battery. However, smaller riders do tend to use less battery.

How much dropper post insertion does the frame have?

Alloy frames: S – 220mm; M – 230mm; L – 260mm; XL – 300mm
Carbon frames: S – 230mm; M – 230mm; L – 260mm; XL – 310mm

Which version of Knock Block does it use?

Knock Block 2.0 with 72-degree steering radius. It is compatible with the infinite-radius chip, but we strongly recommend using the Knock Block chip if using a Kiox display mounted on the top tube.

Are all sizes compatible with a water bottle?

Small frame: Compatible only with the Bontrager Voda 15 bottle. Requires the cage spacer included with the bike. Rail 9.9 with AirWiz: There is not enough clearance to fit a water bottle.
Medium frame: Requires the bottle cage spacer included with the bike. Rail 9.9 with AirWiz requires the bottle cage to be positioned as far toward the headtube as possible.

What is the rear brake mount? Max rotor size?

180mm direct mount; up to 203mm with correct adapter. For the front brake, please refer to the fork manufacturer.

What is the maximum tire size?

29x2.6”

Is it compatible with other wheel/tire sizes?

The alloy frame is only compatible with standard-width 29er wheels/tires. With the Mino Link in the high position, the frame on Rail carbon models is compatible with a 27.5” rear wheel for riders who want more butt-to-tire clearance on steep descents or more agile rear wheel handling. NOTE: the smaller rear wheel will reduce your speed by about 8% compared to what the display says. This cannot be adjusted by Trek retailers at this time. Contact Bosch for more information.

Are these bikes tubeless compatible? What additional parts are required?

Rail 7 and up come with a complete tubeless system including sealant, strips, and valves. Rail 5 includes tubeless tape but requires sealant and valves.

Does it have any accessory mounts (kickstand, racks, fenders, lights)?

All frames still have a rear kickstand mount.

What is the maximum fork axle-to-crown and/or travel?

586mm (170mm travel)

Are the carbon frames with 1.8” lower head tubes compatible with 1.5” steerer forks?

Yes, with an aftermarket reducer from FSA.

Are alloy frames compatible with 1.8” steerer forks?

No.

In which Mino Link position does the bike ship?

All Rail models ship in the Low position.

What size hardware is required for aftermarket shocks?

See service manual.

Which aftermarket shocks are compatible?

We know the following shocks will fit. Other shocks may fit, but should be checked for frame clearance at full suspension compression.

FOX: DPX 2, X2 Coil, MY22 Float X, Thru Shaft
Rockshox: Super Deluxe Air, Super Deluxe Coil, Deluxe, Thru Shaft

What information is shown on the System Controller?

The System Controller has an on/off button, a mode selector button, LED indicator for currently-selected mode, and LED indicator for battery level.

What information is shown on the Mini Remote?

Since the System Controller has all the pretty lights, the Mini Remote hides away on the handlebar. It has 3 buttons: plus, minus, and a toggle for walk assist or headlight activation.

Can bikes with the System Controller be ridden without the Mini Remote?

Yes. If someone removes their Mini Remote, they can still use the on/off and mode selector buttons on the System Controller, however, they will not have Walk Mode.

Is the System Controller also wireless?

The System Controller connects to the Mini Remote via Bluetooth, but connects to the rest of the e-system with an internal wiring harness

What about Rail 9.5 and Rail 9.7?

These models will initially ship with a cover over the top tube pocket, and they will have the larger LED remote. They do share a frame with Rail 9.8 and Rail 9.9 and so they are compatible with the System Controller and can be easily upgraded with an aftermarket purchase.
br>Note: that is also why Rail 9.5 and Rail 9.7 skip a generation. These models will go from the MY22 frame that is not smart system compatible to the MY23 frame with longer geo and the System Controller pocket.

Are any of the new Bosch smart system components backwards compatible?

No. The new smart system motor, battery, charger, display, and remote will not work with previous generation components.

Are spare keys available?

Yes. Spare keys are available through the lock manufacturer, ABUS. They’ll need the key code printed on a card that’s included with the bike. The key code is also stored in the remote and can be accessed by an authorized retailer in the Diagnostic Tool 3, or by the rider using the eBike Flow app.

What is the range?

Range depends on many factors, but on average, the range will be 3-6 hours. To calculate an approximate range based on factors such as rider weight or terrain check out Bosch’s handy range calculator here: https://www.bosch-ebike.com/en/service/range-assistant

Is it compatible with the Bosch Range Boost or PowerMore?

Rail models are NOT compatible with the Bosch Range Boost or PowerMore.

Does it have wiring for lights or other electronic accessories?

It does have a pre-installed wire for a headlight. See frame diagram for exact location and routing.

How long does it take the battery to charge?

The compact and lightweight 4A Charger takes six hours to fully charge the battery, and just over two hours for a 50% charge. Previous generation Bosch chargers are not compatible with the new smart system batteries.

Are software updates still required to be performed at the retailer?

No. The new Bosch smart system will do updates “over the air.” The new Rail with Bosch smart system is regularly upgraded with new functions and always remains up-to-date – thanks to updates via the eBike Flow app.

Is there a diagnostic tool for retailers?

The DiagnosticTool 3 enables trained Bosch retailers to quickly read out and rectify error messages. In addition, using a detailed maintenance log from the DiagnosticTool 3, cyclists can be provided with a detailed eBike diagnostic report for a comprehensive overview of the service performed.

Are any new tools needed to service new Rail with smart system?

There is an update to the diagnostic tool, and no physical dongle connection necessary.

Why does Rail use a wired speed sensor when Bosch offers a wireless one?

We tested both and found the wired sensor to be more robust and reliable.

Is Rail compatible with the Bosch Connect unit?

The Bosch Connect unit is compatible, but will only fit with the Motor Armor removed. We don't recommend this for riding off road, as then your motor will be susceptible to damage from roots, rocks, and debris.

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Is there an app with the new Bosch smart system?

Yes! The Bosch eBike Flow app gives both iOS and Android users access to numerous functions, integrates other apps such as Apple Health and synchronizes activity data automatically. The Flow app can now easily receive updates 'over the air' keeping your bike and app always up-to-date and with the latest features.

Does your phone need to be physically connected to the bike to take advantage of the features?

No. Get on, start pedaling and the smart activity tracking of the eBike Flow app is activated — regardless of whether the smartphone is in your pocket or attached to the handlebars. Thanks to the in-pocket feature, you can keep your cockpit reduced to the essentials.

Is there any Trek customization within the eBike Flow app?

Yes. The eBike Flow app can recognize your Rail bike, customize the app display and help you find local Trek retailers. In addition, there will be additional features unique to Trek in the future. Your over-the-air app updates will include these features.

Can I customize the assist levels within the eBike Flow app?

Yes. The eBike Flow app offers user-defined assist modes. Support-percent and support dynamic can be adjusted, while speed and max torque can be reduced (useful where speeds are restricted or with new riders that need to build experience at lower speeds/torque).

How often will over-the-air firmware updates be scheduled? Can riders revert back to a previous version if they don’t like the update?

There will be multiple firmware updates per year. Updates on bug fixes and improvements in system efficiencies cannot be reverted. Some updates on feature changes are reversible, for instance, riders have the ability to revert from having eMTB mode back to the standard four support modes.