Girona bike rental FAQ

You can pick up your bike during any of our operating hours.

If you’re going to be late or miss your pick-up date, please call Trek Bicycle Girona at +34 872552616 and provide the team with your expected arrival time. We will adjust your rental details according to your late arrival and our store hours.

Your rental automatically includes:

• A bike
• A helmet
• A front and rear light
• A light charger
• A flat repair kit including cartridge
• A spare tube
• A bike lock
• Ride with GPS link including local routes
• E-bike battery charger

• A phone mount on the bike
• A Garmin GPS mount on the bike
• A Wahoo GPS mount on the bike
• Floor pump
• Different pedal options like Shimano SPD, Shimano SPD-SL, or platform pedals

We will do our best to accommodate your request, based on availability. Please email Trek Bicycle Girona at [email protected].

To change your bike size, please email Trek Bicycle Girona at [email protected].

To ensure your comfort, our team always provides a complete bike fit when you arrive for your rental.

Your bike rental does not include a guide. However, if you’d like to learn about other ways to see the world by bike, check out Trek Travel’s guided and self-guided cycling trips.

Yes, but it’s subject to availability. Contact [email protected] for more information.

We provide our guests with a few suggested local routes and highly recommend downloading the Ride with GPS app ahead of time. About a week before your rental begins, we will email you a Ride with GPS link that also includes our suggested local routes.

If you would like more support on your trip, like pre-arranged hotels, guides, and other inclusions — check out Trek Travel’s guided and self-guided cycling trips.

Your bike rental will include a spare tube and the tools to fix a flat if necessary. We will also provide you with taxi and emergency phone numbers for any additional assistance you may need. In the case of a severe mechanical emergency, please contact Trek Bicycle Girona during our store operating hours at +34 872552616.

Yes! We provide you with a spare tube and a flat repair kit.

Each e-bike rental comes with a charger for its battery. We suggest charging the battery each night after riding and checking that it's fully charged before your next ride.

Cancellations made 48 hours or more before your pick-up date will receive a full deposit refund minus a $10 processing fee. If your deposit fee was less than $10, then no refund will be given. Cancellations made less than 48 hours before your pick-up date are not eligible for a refund. Rental items may require a security deposit up to the item’s value amount at the time of pick-up.

Rental extensions are possible based on availability. Please contact Trek Bicycle Girona via phone or email to arrange a rental extension.

You can return your bike early; however, we cannot offer any refunds for early returns. Please see our cancellation policy below:

Cancellations made 48 hours or more before your pick-up date will receive a full refund of the deposit fee minus a $10 processing fee. If your deposit fee was less than $10, then no refund will be given. Cancellations made less than 48 hours before your pick-up date are not eligible for a refund. Rental items may require a security deposit up to the item’s value amount at the time of pick-up.

Please pick up your bike on the day that your rental begins.

We recommend flying into the Barcelona (BCN) airport, then taking public transportation or a taxi to Barcelona Sants Station. From there, you can take a train from Barcelona to Girona. Trains typically depart hourly from this station. Book your train ticket at www.renfe.com.

Prepare for your journey with this printable What to Pack list.

We offer day lockers for small items, a changing room, and bathrooms. For larger luggage items, we suggest storing these with your hotel or accommodation.

Yes! We offer luggage storage, a changing room, bathrooms, and day lockers for small items. Since Trek Bicycle Girona is located right in the city center, we have loads of great routes that begin right outside our front door.

In the case of theft, you will be responsible for paying the original purchase price of the bike and any stolen accessories. You’ll be provided with a lock to help keep your bike secure while you’re out and about.

In the case of damage, you will be responsible for paying to repair or replace the accessories or equipment. In the event of a crash, you will be responsible for paying the original purchase price of the bike.

We do not provide child seats.

We do not provide kids’ bikes.